Refund and Returns Policy
Your satisfaction is important to us
If you have any questions regarding our return policy or need help with your return, please contact us. We are here to help you!
14 Day Full Refund Return
If you are not completely satisfied with your purchase, you have 14 days from the date of delivery to request a refund. The product must be returned in the condition received and in its original packaging. Please note that it’s your responsibility to request a return within this period.
To initiate a return, please contact our customer support team. Upon your request, we’ll provide a return number. You will need to include this number in your return packaging, so that we can handle your return as efficiently as possible.
30 Day Credit or Swap Policy
If you’ve exceeded the 14 day refund period, we offer a 30 day return policy, from the date of delivery, for either a credit to your account or an exchange item. You’ll need to request your return within this period, and all returned products must be in the condition received or in its original packaging.
To request a credit or swap under our 30 day policy, kindly reach out to us and we’ll provide you with a return number for your credit or swap request, which you should include with your return package.
Return Shipping
Please be aware that you’re responsible for the cost of return shipping, and we recommend using a trackable shipping service. We can’t guarantee that we will receive your returned item, so for your protection, please keep the record of your return shipment.
Processing Your Refund or Credit
Once we receive and inspect the returned item, we will send an email to notify you about the status of your refund or credit. If you are approved, your refund will be processed automatically to your original method of payment.
Terms & Conditions
To protect our customers and ensure only the highest quality items, we reserve the right to refuse returns on items that don’t meet our return criteria, including items that are damaged, altered, or abused.